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The Payment Success Blog

Discover the latest news, product updates and insights from Prommt

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Covid-19 has accelerated the adoption of messagin and remote payments.

Message-based payments for the “New Normal”

Over the past decade, digital payment solutions and messaging apps have developed side-by-side at a blistering pace. Now, with the Covid-19 crisis acting as a catalyst for further change, the convergence of these technologies is coming to the fore. Here, Prommt CEO, Donal McGuinness looks at why message-based payment solutions will play a much bigger part in our new post-Covid reality.

Hardware client customer using tools paid for via Prommt

Helping our hardware clients to trade through tough times

Despite Covid-19, hardware stores and builders merchants are seeing a significant increase in demand. But operating within the public health guidelines on social distancing is no easy task. Many stores have moved to delivery-only or cash-free transactions. For those stores already using Prommt to support cashless deliveries, adapting to Covid-19 restrictions isn’t a challenge…

Remote Payments are More Important than Ever

The rise of online, mobile and other forms of remote payment has been relentless. Cash has been declining for years. In retail, physical footfall has steadily decreased. And now, with the ongoing Covid-19 crisis across the globe, the need for merchants to provide fast, frictionless remote payment options is more pronounced than ever – and businesses that previously never would have needed such a function now find themselves in uncharted water.

All systems are go at Prommt

Service Continuity During Covid-19

We’ve received a number of client queries about service continuity against the backdrop of the current Covid-19 pandemic. As such, we thought we’d take the opportunity to address the issue here on our blog and to share some information about our established business continuity and disaster recovery processes. Prommt is, and will remain, fully operational.

How to challenge chargebacks and win

How to challenge chargebacks and win

Unfortunately, if you accept card payments, chargebacks are a fact of life. The chargeback process is designed to protect the cardholder. As a result, fighting chargebacks can seem like an uphill struggle for merchants. That said, getting hit with a chargeback doesn’t immediately mean a total loss. With a little knowledge, you can effectively fight chargebacks and win.

Storing Customer Credit Card Information

Contactless Commerce; Providing Goods and Services During a Crisis

During a coronavirus outbreak, affected areas are likely to see significant reductions in footfall as people seek to avoid contact and exposure. The need for goods and services, however, will not decline. Thankfully, there are now more tools than ever before to help keep businesses running and essential goods and services flowing.

Prommt in the Auto Industry

Take your payments up a gear with Prommt

Dealerships, garages, distributors and even motor insurance companies are all using Prommt to improve their payments process while enhancing customer experience. In this article, we’ll explain exactly how.

Hotel Phone Payments

62% of Hotels Still Take Card Payments over the Phone

In a recent study by Prommt of Irish Hotels Federation members, 85% of the hotels surveyed said that GDPR and PCI compliance was important in relation to payment processing. In the same survey, however, 62% of hotels said that they still took card information over the phone.

Hotels and Payments: Survey findings

We recently surveyed Irish and UK hotels for their views on challenges and opportunities around payment communications. The results show that hotels are eager to improve in a number of areas.

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