In a recent study by Prommt of Irish Hotels Federation members, 85% of the hotels surveyed said that GDPR and PCI compliance was important in relation to payment processing. In the same survey, however, 62% of hotels said that they still took card information over the phone.
We recently surveyed Irish and UK hotels for their views on challenges and opportunities around payment communications. The results show that hotels are eager to improve in a number of areas.
In this blog we explore how hotels can accelerate and secure guest payments using the latest “stored card” methods. The aim is to not only enhance the customer experience but also increase cashflow and efficiency for the hotel.
In a world where a single bad review on TripAdvisor weakens a hotel’s online reputation, this article discusses a contentious touchpoint that hotels have full control over, their payment processes.