Making phone-calls to customers to collect payment is sometimes necessary, but it’s also costly and inefficient, taking up valuable staff time and increasing the risk of chargebacks.
Prommt is delighted to work with Lloyds Bank Cardnet, who have been providing businesses with card payment and merchant services for over 25 years. From payment gateways to data analytics and intelligent point of sale, they have the capability to tailor card payment solutions to help businesses develop and grow, while making it easy for their customers to pay.
As a Cardnet referral partner, this alignment focuses on numerous industries, including the Builders Merchants/Hardware sector, where taking advance payment by card over the phone before delivery is common practice.
Holidaying at home continues to grow in popularity since its surge during the pandemic, as recent studies highlight 81% of British hotel guests plan to stay at a UK hotel in 2023. Learn how innovation in remote payments reduce costs, protect margins and drive profitability – especially amid the challenges faced by the hospitality industry today such as inflation, energy costs, rising interest rates, staffing shortages and supply chain disruptions.
Open Banking is quickly becoming a popular alternative payment choice for merchants across Europe, empowering them to offer their customers with a swift, secure and seamless way to pay directly from their bank accounts. By embracing this capability, businesses across Retail, Hospitality, Automotive, Hardware and Services can enhance customer security, improve the checkout experience, and drive profitability. This blog highlights 5 ways merchants reap the rewards of Open Banking through reduced transaction fees, fraud mitigation, faster payments, enhanced customer experience and maximised payment success.
Prommt is delighted to be featured in the Feb 2023 issue of Hardware Association Ireland’s The Hardware Journal, where CEO Donal McGuinness highlights how Open Banking payments generate significant business impact for hardware stores and builders’ providers. This is a great payment option that is perfectly suited for high value sales, helping merchants to significantly reduce card processing costs and fraud.
Hotels and restaurants often need to take payments over the phone, but processing payments in this manner carry unique challenges with respect to compliance, high card & payments operations costs, vulnerability to chargebacks, and a guest experience with a bitter aftertaste. Trusted by some of the world’s most luxurious hotels, Prommt Payment Requests are innovating guest payments across all areas of hospitality – reservations, meetings and events, food & beverage and spa – making the remote buying process more secure, efficient and effective for team management.
MGN have been using Prommt Payment Requests since 2021, and introduced Pay by Bank as a payment method since October 2022. With over 10% of payments going through Open Banking already, MGN have generated significant card processing savings with Pay by Bank. The ability to provide flexible payment options enhances their customers’ experience. Additonally, Prommt helps MGN achieve operational efficiency by reducing the cost and time involved in payment collection.
Prommt revolutionises how businesses get paid by empowering them to easily request instant card and open banking payments, reduce fraud and costly chargebacks, ensure compliance with data regulation laws, maximise payment success, deliver a seamless customer experience, as well as excel at team management and flexible access control.
We recently chatted with Stephen Culligan, VP Product at Prommt, to hear what he thinks will be trending this year in the world of remote payments.
Despite the challenging headwinds being experienced by many companies today, Prommt has completed a successful Series A funding round at the end of 2022, which, coupled with the recent surge in customer growth, will support its aggressive growth strategy to new markets including USA and Canada.
It’s disconcerting to give your card details to someone on the other end of the line and not know if they’re writing them down or entering them into a card terminal. It’s also frustrating when you’re trying to complete a purchase online and the person assisting you doesn’t stay on the line to help you finish the payment. These poor experiences can unfortunately lead to lost business and unhappy customers.
“Open Banking is the driver for change for traditional bank transfers and will do in the 2020s what e-commerce did across the 2000s. It will be just another payment type in the near future,” says Donal McGuinness, CEO at Prommt. This corner of the payments industry has remained largely untouched in terms of innovation until recently, with the emergence of new solutions that help merchants navigate digital remote payments smoothly.
The coupling of Open Banking Payment Initiation with Faster Payments now offers a viable alternative for merchants to efficiently process large volumes of bank payments and enjoy the almost real-time collection of funds. Donal McGuinness, CEO of Prommt, has contributed to an article for Finance Derivative on how Fintech has reshaped the digital payment industry and the changes that are on the horizon for remote bank payments.
The anticipated emergence of Millennials and Gen-Z into the luxury retail space is here. As modern technology and evolving customer mindsets shape the landscape of high-value retail, the lines between physical and digital touch points continue to blur. Read our latest market insight piece to learn how an omni-channel approach to payment flexibility, focused creating bespoke experiences, opens opportunities to enhance the way retailers interact with customers, building stronger and more enduring relationships.
Black Friday and Cyber Monday are synonymous with big sales and deal bonanzas that kick-start the festive shopping season. There is often a sharp increase in online and mobile banking fraud during this time of year, which usually occurs when sensitive payment details including PIN codes are misappropriated. For instance, the value of unauthorised electronic payment frauds stood at €21.5 million for the second half of 2021 in Ireland. Keep security top of mind this holiday season by minimising fraud and chargebacks with Prommt’s secure, trusted, branded payment requests.
The move will further enhance FreedomPay’s Next Level Commerce™ solution by providing greater flexibility and choice for enterprise customers who wish to offer a fully branded and rich payment experience. This strategic alignment will help deliver instant, branded, personalised payment requests through email, text, chat, and messaging apps while integrating with FreedomPay’s robust solutions across payments, security, identity, and data analytics.
Manual bank transfers carry a high operational cost – they are time consuming and require manual setup that takes a lot of effort. Open Banking payments offer an easy, slick, mobile experience that will revolutionise how finance teams process B2B payments. It’s been just a few months since we launched Prommt’s Pay by Bank capability, and our clients are processing millions of pounds of transactions using this payment alternative, with use cases including the replacement of the cumbersome and dated payment method of Bank Transfers.
Prommt is delighted to announce that we have been selected as a finalist for the Payments Innovation Award of this year’s FS Awards 2022 in association with KPMG Ireland!
Adam Ball, Prommt’s Managing Director UK, participated in the Open Banking Expo with partner Token to discuss how the accelerating shift to Open Banking payments is driving a reduction of fraud, and offers a better payment experience for customers.
Stephen Culligan, Prommt’s Head of Product, attended Mind the Product in London, sharing knowledge, inspiring and being inspired with many peers in the industry. Like any great product, it’s the people behind it that make it a success.
The MHL Hotel Collection boasts a portfolio of many of the finest hotels in Ireland including The Westin, Hilton Dublin, InterContinental Dublin, Powerscourt Hotel and Resort Spa, Glenlo Abbey and more. MHL is one of the latest clients joining Prommt’s rapidly growing hospitality segment, who have selected Prommt to innovate guest payments across all areas – reservations, meetings and events, food & beverage, and spa – making the remote payment process more secure, efficient and effective for team management.
Castlemartyr Resort is a stunning five-star luxury resort located in Cork, Ireland and is the latest exclusive hotel to join Prommt’s fast growing list of industry leading customers. Prommt replaces over the phone payments for bookings, deposits and events with a simple fully-branded payment request using SMS, email, WhatsApp, reducing the risk of fraud and enhancing the overall guest experience.
Prommt continues to rapidly gain market share with customers now embracing Open Banking payments in Ireland. Branded as “Pay by Bank” and underpinned by Token’s Open Banking platform, we are thrilled to be part of Token’s announcement.
Making phone-calls to customers to collect payment is sometimes necessary, but it’s also costly and inefficient, taking up valuable staff time and increasing the risk of chargebacks.
We interview Liam Phelan of Grange Builders Providers about how they successfully revamped their remote payments communications using Pay2Sender.
At Prommt, we’re continually looking for ways to improve our product and to help clients increase levels of payment success. Here are just some of the product improvements we released this month…
Since we started Prommt, we’ve found that the payment challenges we’ve identified resonate particularly well with the hotel sector.
At Prommt, we’re continually looking for ways to improve our product and to help clients increase levels of payment success. Here are just some of the product improvements we released this month…
Our unique blend of Messaging and Payments helps Call Centers streamline their payment collections, and replace slow and costly manual processes with secure, customer-friendly payment flows…
At Prommt, we’re continually looking for ways to improve our product and to help clients increase levels of payment success. Here are just some of the product improvements we released this month…
At Prommt, we’re continually looking for ways to improve our product and to help clients increase levels of payment success. Here are just some of the product improvements we released this month…
At Prommt, we’re continually looking for ways to improve our product and to help clients increase levels of payment success. Here are just some of the product improvements we released this month…
