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Prommt Rebrand FAQ

As we’ve explained in this blog, we are rebranding our business as Prommt.  

We want to ensure that this causes as little disruption as possible for our customers and have prepared this FAQ. If any of your questions are not answered below, or you have any other concerns whatsoever, please don’t hesitate to contact us.

When are you launching Prommt?

Our new marketing website is already live at www.prommt.com and we are now actively marketing our business under the Prommt name. 

How should I login to my account?

You can continue logging into your account at the same place as before app.pay2sender.com or you can follow the Login link available at www.prommt.com 

When will the payment links I send to my customers use the Prommt URL?

From next week, unless you are using our iFrame solution, any new payment links that you send to your customers will use the prommt.com domain rather than pay2sender.com

Will the payment requests I have already sent to my customers still work?

Yes, your customers will still be able to click on any links you have already sent them and make payment as normal.

My payment requests use an iFrame, do I need to make any changes to my HTML code?

Your existing iFrame pages will continue working without you needing to make any changes for at least the next 12 months. We will shortly be updating the iFrame instructions and they will be available here.

I am using your API, do I need to make any changes to my application?  

We will be keeping the Pay2sender API endpoint (https://gw.pay2sender.com/api/v1) open for at least another 12 months so you do not need to make any changes immediately. However a new API endpoint will be made available shortly which you can switch to whenever you are ready. Over the next couple of weeks, we will reach out individually to API users to check if you need any assistance or if you envisage that this change causes any issues for you.

If I whitelisted the Pay2Sender domains do I need to change my corporate firewall settings?

Yes, please whitelist the following domains for both web and email:

*.Prommt.com

*.Prommt.net

(in addition to pay2sender.com and pay2sender.net)

Who should I contact if I have more questions or need any assistance?

Just send an email to helpdesk@prommt.com and our team will respond to you as soon as possible.

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