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Find out what customers expect from hotels in a digitally transformed world, and why some hotel companies are struggling to provide the online and mobile services guests want.
Find out what customers expect from hotels in a digitally transformed world, and why some hotel companies are struggling to provide the online and mobile services guests want.
How do chargebacks work, why are they a big problem in the hospitality industry, and what hotels can do to stop them happening? Read our action plan.
In a world where a single bad review on TripAdvisor weakens a hotel’s online reputation, this article discusses a contentious touchpoint that hotels have full control over, their payment processes.
