Restaurants have been busy re-hiring and relaunching themselves in recent weeks in readiness for the festive season. Given the challenges they have faced as an industry, and the well publicised restrictions on capacity, one would expect that levels of customer no-shows would decrease. Sadly this doesn’t appear to be the case…
Today’s hotel guests expect simple, frictionless payments. We sketch out our model of a better way to take guest payments, and how it can be implemented in just a few days.
Find out what customers expect from hotels in a digitally transformed world, and why some hotel companies are struggling to provide the online and mobile services guests want.
In this blog we explore how hotels can accelerate and secure guest payments using the latest “stored card” methods. The aim is to not only enhance the customer experience but also increase cashflow and efficiency for the hotel.
How do chargebacks work, why are they a big problem in the hospitality industry, and what hotels can do to stop them happening? Read our action plan.
In a world where a single bad review on TripAdvisor weakens a hotel’s online reputation, this article discusses a contentious touchpoint that hotels have full control over, their payment processes.
