Urban Hive Milano
Introduction
Urban Hive Milano, a boutique hotel in the heart of Milan, was looking for a more secure, efficient, and guest-friendly way to manage remote payments. Partnering with Adyen, they selected Prommt, who provide an advanced paylink solution, fully integrated with Oracle OPERA, that streamlines their operations and enhances both staff and guest experiences.
About Urban Hive Milano
Urban Hive is an urban and lifestyle brand born from the fusion of the community spirit of a “hive” and the vibrant energy of the word “lively.” At its flagship property, Urban Hive Milano, guests enjoy a 4‑star boutique hotel experience in the heart of the city, where attention to detail, stylish interiors, bespoke amenities, and warm hospitality create a true home away from home. Designed as a cosy cocoon that is both tranquil and dynamic, Urban Hive offers a unique atmosphere that buzzes to the rhythm of its guests, fostering a sense of community and belonging. With exciting expansion plans underway, the brand will bring its signature style and guest‑centric approach to new destinations in 2026, including Urban Hive Madrid and Urban Hive Paris.
The Challenge
Before Prommt, Urban Hive Milano relied heavily on manual processes. Payments were often taken over the phone, requiring staff to:
- Manually update Oracle OPERA Cloud after each transaction
- Spend significant time on administrative payment tasks
- Manage a fragmented, non-integrated workflow that slowed operations
With no paylink solution in place and no automation, the team lacked the ability to send secure, compliant payment requests or to automatically sync transactions with OPERA.
Trusted by industry-experts
“The integration of Prommt paylinks directly into our OPERA Cloud PMS has completely transformed the way we manage payments. We no longer waste time on manual postings, everything is automated and seamless. The system is incredibly easy to use, saving our team valuable time and provides our guests with a much smoother experience.”
Urban Hive Milano
Milano, Italy
The Solution
Through our partnership with Adyen, Urban Hive Milano implemented Prommt’s advanced paylink solution, fully integrated with Oracle OPERA Cloud. The solution was live within a matter of weeks.
Key Features Deployed Included
Opera Rate Scan Feature: The primary use case for Urban Hive Milano, enabling full automation of payment requests and reconciliation directly within Oracle OPERA based on specific booking codes. This eliminates manual processing, ensures accuracy, and saves valuable staff time.
Prommt Payment Request Button on OPERA: A quick, flexible tool for sending secure, one‑off payment requests. Available directly on the booking type screen in OPERA, it allows staff to issue a branded paylink in just two clicks, making it ideal for ad‑hoc guest transactions while maintaining speed and convenience.
The Impact
Since implementing Prommt, Urban Hive Milano has experienced measurable improvements:
Significant Time Savings. Payment requests are now automated and synced with OPERA Cloud, reducing manual intervention.
Streamlined Guest Journey. Guests enjoy a smoother payment experience that fully reflects the Urban Hive brand.
Enhanced Security. With 3DS implemented on applicable cards, staff and guests benefit from added security.
The hotel’s team highlighted the automation using Rate Scan as the biggest driver of efficiency, freeing up valuable staff time while ensuring payments are processed quickly and accurately.
Looking Ahead
Urban Hive Milano’s successful adoption of Prommt via Adyen demonstrates the powerful impact of a fully integrated, automated paylink solution for hotels operating on OPERA Cloud. With stronger operational efficiency and an improved guest journey, the property is well-positioned to continue delivering outstanding service while reducing friction in its payment processes.
Prommt And Adyen Delivering a Strong Partnership
Adyen is a leading global financial technology platform that powers seamless commerce for some of the world’s most recognized brands, including Meta, Uber, H&M, eBay, and Microsoft. By offering end-to-end payment capabilities, data-driven insights, and financial products in a single solution, Adyen enables businesses to streamline operations, reduce fraud, and deliver exceptional customer experiences.
In August 2025 Prommt announced their partnership with Adyen. With both companies holding a leading market position in hospitality, this collaboration enables Adyen to deliver a deeply integrated, seamless payment experience for hotels using Oracle OPERA (v5 and Cloud), streamlining operations, reducing fraud, and elevating the guest payment journey.