Going the distance: why are remote payments still a headache in luxury retail and hospitality?

By Eileen Carroll, Púca CEO & Prommt Co-Founder

It’s disconcerting to give your card details to someone on the other end of the line and not know if they’re writing them down or entering them into a card terminal. It’s also frustrating when you’re trying to complete a purchase online and the person assisting you doesn’t stay on the line to help you finish the payment. These poor experiences can unfortunately lead to lost business and unhappy customers.