Combating Fraud and Building Payment Resilience in Sports Hospitality
From processing ticket sales and F&B services remotely to catering to fans with special needs, minimising payment friction nurtures brand loyalty and generates opportunities for revenue growth. However, it also exposes brands to numerous risks if not handled responsibly.
Writing down card details or asking customers for card details over the phone/email is not compliant with GDPR regulations, renders businesses susceptible to card fraud & chargebacks, and is an unpleasant experience for both the customer and employee involved. What are the challenges and opportunities in remote payments? How can sports clubs effectively combat fraud, build payment resilience and drive profitability?