Nestled behind Sloane Square in one of London’s most exclusive neighbourhoods, 11 Cadogan Gardens is an elegant and characterful townhouse hotel where rich heritage meets considered design. With 56 individually styled rooms and suites, it offers a refined retreat set beside a private garden that brings a rare sense of calm to the heart of Chelsea.

The team were seeking a seamless integration with their Oracle OPERA PMS that would make it easier to collect payments, reduce manual effort, and automatically post transactions back to reservations and guest accounts, delivering real operational benefits for front office and reservations teams.

After careful selection, Cadogan Gardens choose Prommt’s Oracle Opera integration.

With Prommt now live, 11 Cadogan Gardens now benefit from:

• The ability to send secure payment requests directly from Opera via email, SMS or a shared paylink

• Beautifully designed, brand-aligned payment requests that enhance the guest payment journey

• Full visibility of payment status within the PMS, with automatic updates to guest balance, comments and traces

• A significant reduction in fraud risk and chargebacks