Gleeson Homes
Trusted by industry-experts
“Since implementing Prommt, we have seen a clear improvement in both payment times and customer experience. Payments are now received significantly faster, with enhanced visibility and tracking, making reconciliation and day-to-day management far more efficient for staff. The introduction of card payments has also increased flexibility for customers when exploring housing upgrades, as the system now supports a wider range of payment options, including credit cards.”
Suzanne Yates – Treasury Manager
Gleeson Homes
Overview
Gleeson Homes is a leading housebuilder delivering high-quality homes at an exceptional value across the North of England and the Midlands.
They focus on investing in and regenerating brownfield land, transforming underused sites into attractive developments of 2, 3, 4 and 5-bedroom homes. Every home includes front and rear gardens and a private driveway, and locations are chosen for their practicality and appeal, helping to create thriving communities and making homeownership genuinely accessible.
Alongside their Head Office in Sheffield, they operate through regional offices in Leeds, East Yorkshire, the Midlands, Tees Valley, Tyne and Wear, Greater Manchester and Merseyside, and Cumbria.
The Challenge
Gleeson was undertaking a wider modernisation of its payment processes, recognising that its existing approach had become too manual and time consuming for both staff and customers. Their previous setup relied on card payments taken over the phone and manual bank transfers, creating unnecessary friction and slowing down payment cycles. This placed a heavy administrative burden on teams who needed clearer visibility and easier management of transactions.
Customers also lacked flexible payment options, particularly when exploring housing upgrades, which limited convenience and slowed decision making. Gleeson needed a secure, efficient and customer friendly solution that could streamline workflows, accelerate payment times and support a broader range of payment methods. Their goal was to bring their operations in line with modern expectations while improving the overall experience for homebuyers and internal teams alike.
Trusted by industry-experts
“We explored a solution like Prommt as part of a wider review to bring Gleeson Homes up to date with modern payment processing. Our existing approach was manual, creating inefficiencies for both staff and customers. We wanted a system that was more efficient and customer‑friendly, enabling swifter payments, easier management, and improved visibility over transactions. Prommt offered a secure, flexible solution that aligned with our aim to streamline processes, reduce administrative burden, and improve the overall payment experience.”
Suzanne Yates – Treasury Manager
Gleeson Homes
The Solution
To modernise its payment operations and eliminate the friction of manual processes, Gleeson introduced Prommt’s secure, digital payment request platform across its customer‑facing teams. The goal was simple: streamline workflows, accelerate transactions, and deliver a smoother, more flexible experience for homebuyers.
How Prommt Transformed the Process:
- Gleeson adopted both Pay by Bank and Pay by Card, giving customers modern, flexible ways to pay and removing the need for phone‑based card payments or manual bank transfers.
- Centralised, digital payment requests replaced slow, manual workflows, giving teams a faster and more reliable way to collect payments.
- Real‑time visibility and tracking improved reconciliation, reduced admin time, and helped staff manage day‑to‑day payments with ease.
- Secure, compliant payment flows ensured both staff and customers could transact with confidence.
- A more modern, customer‑friendly experience aligned with Gleeson Homes’ broader digital transformation goals.
Why Prommt Was the Right Fit
Prommt provided the combination of security, flexibility, and operational efficiency that Gleeson needed. By integrating a modern payment solution into their existing processes, the team gained a scalable system that supports faster transactions, reduces administrative burden, and enhances the overall homebuying journey.
Trusted by industry-experts
“Since implementing Prommt, we have seen a clear improvement in both payment times and customer experience. Payments are now received significantly faster, with enhanced visibility and tracking, making reconciliation and day-to-day management far more efficient for staff. The introduction of card payments has also increased flexibility for customers when exploring housing upgrades, as the system now supports a wider range of payment options, including credit cards.”
Suzanne Yates – Treasury Manager
Gleeson Homes
The Impact
Since rolling out Prommt, Gleeson has seen a measurable shift in both operational efficiency and customer experience.
What was once a slow, manual process has become a streamlined, digital payment journey that benefits teams and homebuyers alike.
Faster Payments, Smoother Operations
- Significantly reduced payment times, helping teams move customers through the homebuying and upgrade process more quickly.
- Real‑time visibility and tracking improved reconciliation and reduced the administrative workload across regional offices.
- More efficient day‑to‑day management, with staff spending less time chasing payments and more time supporting customers.
A Better Customer Experience
Introduction of card payments gave buyers more flexibility, especially when selecting optional upgrades and extras.
Frictionless digital payment flows made the process more convenient, transparent, and aligned with modern expectations.
Greater confidence and trust, thanks to secure, compliant payment links that remove the risks associated with manual handling.
A Modernised Payment Ecosystem
Prommt has helped Gleeson move from outdated manual processes to a fully modern, customer‑centric payment system. The result is a faster, more flexible, and more professional experience that supports their mission of making homeownership accessible and stress‑free.
