West One Bathrooms
Overview
Widely recognised as Europe’s most distinguished and innovative supplier of bespoke luxury bathrooms, West One Bathrooms Ltd delivers an industry‑renowned tailored sales and design service, offering a complete end‑to‑end solution. Founded in London in 1978, West One Bathrooms remains family‑run, and our decades of expertise enable us to provide exceptional guidance and sourcing for the world’s most beautiful bathrooms.
The Challenge
Before adopting a new payment approach, West One Bathrooms faced significant challenges in managing client transactions. Sales staff regularly reported frustrations as many clients, often busy professionals, struggled to find time to phone the showroom during standard hours or visit in person to make deposits and balance payments.
Payments were frequently taken in stages, requiring clients to complete multiple
transactions, which added complexity and inconvenience. This process placed additional pressure on the sales team, who had to spend time chasing payments, making repeated phone calls, and sending follow‑up emails.
The lack of flexibility meant that clients could not easily pay at times that suited them, such as late evenings or during brief moments of availability, creating friction in the overall customer experience and inefficiencies for the business.
“We started discussing pay by link facilities internally for West One Bathrooms after many complaints from our sales staff that many of our clients are very busy, and they would not always have the time to phone the showroom between 9-6 during the week to make the payment or come in to make the deposit or balancing payments.
A lot of the time we would take payments in stages which means clients have to make multiple payments. With Pay By Link solutions we wanted to give our clients more flexibility to make the payment when its more suitable for them, in many cases late evenings or when they find spare couple of minutes.
We work closely with Barclaycard for our payment solutions and banking, and during our conversations they recommended Prommt. A recommendation from your own bank is a strong signal, and surely nearly 2 years later Prommt hasn’t disappointed!”
Jakub Piankowski
Senior Accountant
West One Bathrooms London
The Solution
To address these challenges, West One Bathrooms adopted Prommt’s advanced payment link solutions:
- Pay by link enabled clients to make payments at the time of their convenience (e.g., evenings or spare moments).
- Integration with Barclaycard and AMEX – ensured trusted banking support and seamless compatibility with existing payment infrastructure.
- Automated payment requests – simple templates that trigger emails, SMS, and reminders without manual follow‑up.
- Multi‑stage payment handling – streamlined deposits and balance payments into a smoother process for both clients and staff.
- Reduced manual chasing – eliminated repeated phone calls and follow‑up emails, freeing sales staff to focus on new business.
The Impact
Since adopting Prommt, West One Bathrooms has seen a significant transformation in how payments are managed. What was once a time‑consuming process of repeated phone calls, follow‑up emails, and manual chasing has become streamlined and efficient. Sales staff now save valuable hours, allowing them to focus on winning new clients rather than pursuing outstanding payments.
For customers, the experience has become far more convenient — they can complete transactions at times that suit them, whether late in the evening or during a spare moment in their busy schedules. The automation of reminders and multi‑channel communication (via email and SMS) has reduced friction, improved satisfaction, and strengthened trust.
Overall, Prommt has delivered significant time savings, enhanced customer experience, and freed valuable time for their team.
“Since implementation of Prommt in our business, we have noticed how much more convenient it is not only for our clients, but for our sales staff.
Instead of making multiple phone calls, following up, sending chasing emails for payments Prommt does it all!
Once you fill in a simple, user-friendly template the message, link, Email, SMS and reminders are done automatically. It has saved our business a lot more time, and time that is now spent chasing NEW clients bringing in more business.”
Jakub Piankowski
Senior Accountant
West One Bathrooms London
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