Chapman & Carter

Fernanda Cruz

Overview

Chapman & Carter was founded on a simple belief: travel management should feel personal, transparent, and genuinely supportive. After decades in the industry, co‑founders Jay Morris and David Strange saw how often travellers were left navigating complexity without real human care. They set out to build a company that did things differently, creating a service grounded in flexibility, trust, and meaningful relationships.

Today, the Chapman & Carter team brings together deep expertise and modern technology to deliver seamless, stress‑free travel experiences. Every journey is handled with meticulous attention, from last‑minute bookings to complex, multi‑stop itineraries. The focus is always on removing friction so clients can move confidently, knowing support is available around the clock.

As specialists in travel booking and management, the company offers a fully tailored approach across flights, accommodation, logistics, and on‑the‑ground coordination. What sets Chapman & Carter apart is its commitment to personal care. Clients work with a team that listens, adapts, and stays present at every step, ensuring travel feels effortless, reliable, and human.

The Challenge

Chapman & Carter manages a consistently high volume of remote payments as part of their day‑to‑day travel operations. Their consultants were spending valuable time arranging payment calls, manually handling card details, and navigating back‑and‑forth with clients.

This created friction for both sides and added operational pressure as volumes continued to grow. The team also wanted to strengthen PCI compliance and move away from taking sensitive card information over the phone. They needed a faster, more secure, and more streamlined way to collect payments that would improve the customer experience while reducing administrative effort.

Trusted by industry-experts

“At Chapman Carter we handle a high volume of remote payments and wanted a faster, more secure way to take payment without handling card details over the phone. We were looking to improve the customer experience, reduce manual admin for our consultants, and strengthen PCI compliance through a simple pay-by-link journey with 3D Secure. Prommt stood out because it combines pay-by-card and pay-by-bank options with an intuitive process that’s easy for clients and staff.”

David Strange – Chapman & Carter

The Solution

Prommt offered a simple and secure pay‑by‑link process that aligned with Chapman & Carter’s goals. By introducing Prommt’s combined card and Pay‑By‑Bank payment options, the team could send clients a clear, intuitive payment link protected by 3D Secure. This removed the need for payment calls, reduced manual handling of card details, and created a consistent, compliant process for consultants. The solution gave clients a smoother experience with flexible payment choices, while giving the team a reliable, trackable way to manage every transaction.

Introduced a secure pay‑by‑link process to replace payment calls and eliminate the need to handle card details over the phone.
Enabled 3D Secure authentication to strengthen PCI compliance and reduce risk.
Activated combined card and Pay‑By‑Bank options, giving customers clear, flexible ways to pay.
Streamlined the workflow for consultants by providing an intuitive process that’s easy for both clients and staff.
Created a consistent, trackable internal payment process that supports growing payment volumes and reduces manual admin.

The Impact

The shift to Prommt delivered immediate time savings across the business. Consultants now send secure links in seconds, eliminating lengthy payment calls and reducing unnecessary back‑and‑forth. This freed the team to focus more on client service and booking management.

Customers benefit from a clearer, more convenient payment experience, with straightforward options to card or Pay by Bank. Internally, Prommt has a cleaner audit trail and a more consistent process, helping Chapman & Carter operate more efficiently as their payment volumes continue to scale.