Radisson BLU Royal Hotel
Prommt has been great!
There has been a massive reduction in CNP (Card Not Present) transactions — virtually none at this point. This helps immensely with avoiding chargebacks. The hotel’s team no longer has to manually key in card numbers on terminals — this, in itself, has been one of Prommt’s biggest wins.
Our integration with Opera Cloud means that sending out payment links feels like a breeze. All in all, Prommt has been wonderful, and the support has been great. I would have no hesitation in recommending Prommt to another organisation.”
Kevish Beeharry – Hotel Manager
Overview
The Radisson BLU Royal Hotel is in the heart of Dublin’s historic quarter, the hotel is surrounded by the city’s most treasured landmarks including Dublin Castle, Christchurch Cathedral and St Patrick’s Cathedral. The neighbourhood naturally invites guests to explore a lively blend of traditional pubs, contemporary bars, elegant cafés and acclaimed restaurants.
The hotel brings together a strong sense of style and comfort, beginning with a striking lobby and rising to the rooftop terrace where the Sky Suite offers a private bar and lounge with panoramic views across the city. Its interiors blend glamour with a warm, homely feel through a mix of contemporary design and authentic Irish materials such as Connemara marble.
The same sense of warmth and refinement shapes the hotel’s facilities, from the Dyflin Bar with its own signature gin to the Chancery Grill which highlights the best of Irish produce. The hotel also offers meeting rooms designed to host gatherings of various sizes.
The Challenge
Before adopting Prommt, the Radisson BLU Royal Hotel Dublin was dealing with a set of operational and financial pressures that made everyday payment handling both risky and inefficient. The volume of pre‑paid reservations, combined with incomplete card details and manual processing, created vulnerabilities that affected security, staff workload and overall confidence in the payment process.
- High reliance on CNP (Card Not Present) transactions which required the team to manually process a large volume of payments.
- Missing CVV (Card Verification Value) numbers on pre‑paid reservations, creating uncertainty and increasing exposure to fraud.
- Significant chargeback risk because CNP transactions without CVV left the hotel vulnerable.
- Manual keying of card details which was time consuming, inefficient and added operational pressure on staff.
- Lack of a secure, guest‑driven payment process, meaning the hotel had to handle sensitive card data directly.
Trusted by industry-experts
“Prommt has been amazing since its installation and deployment. Prior to Prommt, we had to process a significant number of transactions via CNP (Card Not Present). The hotel here receives a lot of pre-paid reservations, and sometimes, the CVV number would be missing. Processing a CNP transaction felt risky in itself, especially those without the CVV, as this exposed the hotel to potential chargebacks. Prommt resolved this exact issue, and I have to say, it does it exceptionally well! With Prommt, the onus is on the client to process their own payment. The hotel never sees the card details. In essence, if the payment is not successful, the service will not be provided – it is as clear as that.”
Kevish Beeharry – Hotel Manager
The Solution
Prommt delivered a set of clear, practical improvements that directly addressed the hotel’s payment challenges and transformed how the team handles transactions.
- Shifted payment responsibility to the guest, allowing them to enter their own card details securely.
- Removed the hotel’s exposure to sensitive card data, since staff no longer see or handle card numbers.
- Eliminated almost all Card Not Present transactions, removing the associated risk and uncertainty.
- Greatly reduced the likelihood of chargebacks by ensuring payments are authenticated and completed by the guest.
- Removed the need for staff to manually key in card details, easing workload and reducing errors.
- Enabled fast, seamless sending of payment links through integration with Opera Cloud.
- Provided strong support and a smooth deployment experience, reinforcing confidence in the system.
“Prommt has been great!
There has been a massive reduction in CNP (Card Not Present) transactions — virtually none at this point. This helps immensely with avoiding chargebacks. The hotel’s team no longer has to manually key in card numbers on terminals — this, in itself, has been one of Prommt’s biggest wins. Our integration with Opera Cloud means that sending out payment links feels like a breeze. All in all, Prommt has been wonderful, and the support has been great. I would have no hesitation in recommending Prommt to another organisation.“
Kevish Beeharry – Hotel Manager
PAYMENT REQUESTS FROM OPERA. MADE EASY.
Radisson BLU Royal Hotel, Dublin now benefits from a smooth and fully connected payment process through its integration with Oracle OPERA Cloud. Teams can send payment requests for reservations, events and group bookings directly from the Property Management System, with guests receiving their request by email, SMS or a paylink within a chat app. This gives guests a secure and convenient way to complete their payment while removing manual steps for staff. Once a payment is made, Prommt updates the status in OPERA automatically and sends an email notification to the team, all while maintaining a polished and effortless payment experience for guests.
Prommt enhances payment collection through Oracle OPERA (V5 and Cloud) by offering:
- Elimination of manual copying and pasting of guest details
- Automatic posting of payment status updates back into the PMS
- Automatic email notifications to staff once payment is received
- A beautifully branded payment request embedded within the Radisson BLU Royal Hotel website to strengthen guest trust
- Access to features such as Group Send, Autocharge, Recurring Payments, Refunds and Reporting through the Prommt web app
