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62% of Hotels Still Take Card Payments over the Phone

In the digital age, there’s something quite jarring about asking customers to call out their 16-digit card number over the phone.


We’re all so accustomed to seamless online experiences now. Scribbling down payment details and punching numbers into a terminal just feels wrong. And it is.

Taking hotel payments by phone is clunky and time-consuming for clients. It’s a data protection and compliance minefield. It can become a real drain on operational resources and can cause payment administration to quickly snowball. It can also cost you revenue. Over the phone payments are less secure. They are more prone to fraud and more susceptible to malicious chargebacks. Hotels know this. In a recent study by Prommt of Irish Hotels Federation members, 85% of the hotels surveyed said that GDPR and PCI compliance was important in relation to payment processing.


Hotels who consider GDPR and PCI compliance important in relation to payments.


Hotels that still take payment information over the phone.

In the same survey, however, 62% of hotels said that they still took card information over the phone. The biggest reason for this was a lack of awareness about a safe and secure alternative that wouldn’t add friction to the customer experience. Thankfully, Prommt means that help is now at hand. Increasing numbers of hotels across Ireland and the UK are now turning to us in order to eliminate the risky, costly and time-consuming process of taking hotel payments over the phone.

Prommt provides hotels with a better way to request, collect and manage remote payments and delivers a wide range of benefits beyond eliminating the need for employees to take credit card numbers over the phone…

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Prommt provides hotels, restaurants and other hospitality businesses with a faster, more secure way to collect guest payments. Our platform reduces the risk of fraud and chargebacks, and helps keep you GDPR-compliant.

  • Secure & Compliant – No card details are passed between you, your customers or your staff, so the risks of card numbers being stolen or compromised are greatly reduced.

  • Get Paid Faster – Prommt is your companion for direct guest bookings, helping you stay on top of all direct card payments requested and received.

  • Guest Satisfaction – Safe and convenient, Prommt puts the customer in control with a fully transparent and frictionless payment experience. Prommt can also provide guests with the ability to make payments across multiple currencies.

  • Clear Communication – Send branded, personalised payment requests by SMS and email as well as automatic receipts and notifications.

  • Stored Card Payments – Prommt’s ‘Autocharge’ and ‘Recurring Payments’ features allow you to make direct-to-card payments – ideal for deposits, room service and events. All card information is tokenised and secured at the payment gateway level so you no longer have the responsibility of processing this sensitive financial data.

  • Easy Integration – Prommt connects to your existing payment gateway while our API allows you to connect to your property management, CRM and booking systems.

Prommt is a modern streamlined solution for taking hotel payments by phone

Prommt provides hotels with an efficient, affordable and feature-rich solution for managing telephone payments. It is easy to adopt and even easier to use. A free, 15-minute demo will show you exactly how Prommt can transform the way your hotel requests, collects and manages payments.

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