Williams Jet Tenders – Client Case Study
Williams Jet Tenders is the world’s leading luxury jet tender manufacturer, focused on providing customers with customised yacht tenders. They are known for combining luxury, power, and practicality in its designs, and has grown into a large British company with a global reputation.
Williams Jet Tenders were looking for a way to simplify and secure their remote payments process. Before Prommt, managing card payments over the phone or through manual links was time consuming and carried a high risk of errors and fraud. They needed a more streamlined, professional way to request payments that would integrate smoothly with their existing systems. The challenge was clear: they needed a secure, integrated solution that could simplify remote payments without compromising on professionalism or customer trust.
Read Williams Jet Tenders – Client Case Study here.
Urban Hive Milano – Client Case Study in partnership with Adyen
Urban Hive Milano is a boutique hotel located in the heart of Milan, Italy, known for its modern design, exceptional hospitality and commitment to innovation. This Case Study in partnership with Adyen explores how the hotel transformed its payment operations with the help of Prommt’s paylink technology and Adyen’s secure infrastructure.
Before the integration, Urban Hive Milano faced challenges with manual payment processes that slowed down operations and impacted staff efficiency. To solve this, the hotel adopted Prommt’s paylink solution, seamlessly embedded into their OPERA Cloud PMS. This eliminated manual postings and introduced a fully automated, frictionless payment flow.
“The integration of Prommt paylinks directly into our OPERA Cloud PMS has completely transformed the way we manage payments,” says the team at Urban Hive Milano. “We no longer waste time on manual postings. Everything is automated and seamless. The system is incredibly easy to use, saving our team valuable time and providing our guests with a much smoother experience.”
This Case Study in partnership with Adyen highlights how Urban Hive Milano improved payment collection, reduced operational overhead and enhanced the overall guest journey. The solution aligns with the hotel’s brand values of trust, convenience and modernity, while also supporting staff productivity.
With Prommt’s intuitive interface and Adyen’s secure processing, Urban Hive Milano now benefits from a streamlined payment experience that reflects the future of hospitality technology. This Case Study in partnership with Adyen demonstrates how smart payment solutions can drive efficiency and guest satisfaction for forward-thinking hotels.
Urban Hive Milano, Milano, Italy
Customer Success Story
“Prommt solved two problems at once. We offer card payments for lower value transactions, but the majority of our payments are high value and Prommt’s Pay By Bank tool has utterly changed how we operate our payments. At a stroke it removed substantial costs to the business while integrating seamlessly with our new website.”
Paul Clarkin, Finance Director at Wilsons Auctions
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Client Case Study in partnership with PXP Financial
“With Prommt, risky telephone and other remote transactions are now streamlined into a simple, secure online process – enabling faster payments, improving cash flow, and ensuring data compliance. We’ve significantly reduced chargebacks, fraud, and the time spent chasing payments.
Within six months, processing payments via OPERA Cloud have driven a significant increase – more than double – in the payment volumes being facilitated by Prommt at the hotel. We highly recommend Prommt to any hotel looking to save time, reduce costs, and optimise their payment processes while delivering a superior guest experience.”
Jane Swinbank-Smith, Head of Finance at The Rock Hotel Gibraltar
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Pay by Bank (PBB) revolutionises bank payments by replacing the cumbersome process of sharing IBANs and account numbers with a seamless digital experience. Unlike card payments, PBB eliminates chargebacks, card fraud, and payment operation costs, making it a game-changer for high-value transactions. Additionally, PBB does not incur scheme or interchange fees.
In our latest client insights paper, we share key findings to date.
Highlights include:
- PBB performs best when combined with Card. Prommt’s payment orchestration controls drive adoption and reduce costs for high-value payments without affecting customer experience. Over 60% of Prommt’s clients have adopted PBB.
- Payment failure rates are significantly lower for Bank than for Card, with average success rates exceeding 93%.
- PBB accounts for 25% of our total payment volume (TPV).
- The automotive sector is the most popular for Pay by Bank, representing over 88% of TPV, with the highest single transaction in this sector reaching £95,000.
- The average transaction value (ATV) for bank payments is now three times that of card payments. Luxury retail boasts the highest ATV at £3,746.
- Motorpoint, a leading motor retailer, saved over £100,000 in the first 8 months after launching PBB.
- Wilsons Auctions have replaced the majority of their card transactions with Open Banking.
Discover more, including adoption use cases, industry-specific highest transaction values & ATVs and current limitations, in our full report.
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