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Payments that Send the Right Message with Prommt’s New ShareLink Feature

Messaging apps and digital payment solutions have been two of the most monumental trends in tech over the last decade. Now, with Prommt’s ShareLink feature you can bring payments into any online conversation, reaching your customers on the channels that matter to them and making it easier to pay than ever before.

Your customers love messaging

If you use a smartphone, you probably use at least one messaging app. Whether it’s Whatsapp, Facebook Messenger or WeChat, consumers are spending more and more time sending messages.

Messaging has now overtaken other types of social media as the activity that consumes most of our time online. The top 4 messaging apps now have a combined total of more than 4.8 billion monthly active users. 

Three of the top five social platforms are now messaging apps.

4.8B

Monthly active users across the top 4 messaging apps.

Businesses starting to get the message

With customers spending so much time messaging, businesses are starting to follow suit. According to research carried out by Facebook, two thirds of messaging app users said they expect to use chat more for communicating with businesses over the next two years. What’s more, 53 percent of respondents say they’re more likely to shop with a business they can message directly. 

ShareLink from Prommt bringing payments and messaging together.

With Prommt, you can now create a payment request and instantly copy the link into any online channel such as Whatsapp, Facebook Messenger, or a live web chat.

To do this you simply select “share Link” from the ‘Create Payment Request’ menu. Then using the Payment Request wizard set up your request like you would an email or SMS. Once completed, the unique payment URL will be copied to your clipboard instantly and you can paste it into a messaging app, a direct social message or a live web chat. It’s really easy.

You can also navigate to ‘View Payment Requests’ and copy the link again whenever you might need it. This feature is now available on all Prommt accounts and there are no limits on the amount of payment links that you can create and share each month.

Ensuring seamless payment flows for real-time interaction 

Clients like Carrot Insurance use this Share Link feature extensively across their customer contact centre. Live web chat is a key channel for this motor insurer. The ability to easily and naturally incorporate personalised payment links into ongoing conversations is invaluable.

The introduction of Prommt to our contact centre has been integral to the success of our Digital First project, enabling us to transact with customers in new ways, such as via LiveChat, rather than relying on traditional telephone calls. Prommt has given our finance team a long-awaited collections function meaning a higher collection rate on bad debt, making us a more profitable business.

Kathryn Wilson

Premium Funder & Collection Manager, Carrot Insurance