Pay By Bank (PBB) is a game changer for many of our clients. Over the past few months, a wide range of our clients have adopted our Open Banking payments capability as an optional and in some cases, the default payment method when requesting and instantly collecting high-value payments with zero card processing fees. We are sharing our key findings to date in this latest client insights paper.

Highlights include:

• Strong adoption within a mix of verticals including Automotive, Builders Merchants, Luxury Retail and Hospitality.
• Average Transaction Value (ATV) for PBB is nearly four times higher than the ATV for a card transaction.
• The highest value PBB transaction was a car purchase for £54,000. Car transactions account for 9 of the top 10 highest value transactions. These top ten highest value transactions account for almost half a million pounds.

From processing ticket sales and F&B services remotely to catering to fans with special needs, minimising payment friction nurtures brand loyalty and generates opportunities for revenue growth. However, it also exposes brands to numerous risks if not handled responsibly.

Writing down card details or asking customers for card details over the phone/email is not compliant with GDPR regulations, renders businesses susceptible to card fraud & chargebacks, and is an unpleasant experience for both the customer and employee involved. What are the challenges and opportunities in remote payments? How can sports clubs effectively combat fraud, build payment resilience and drive profitability?

In the post-pandemic retail market, customers’ payment journey is a space that is primed for change with mobile phones serving as retail remote controls. As customers gravitate towards convenience and flexibility, the need to incorporate new methods of effective payment collection that seamlessly merge physical and digital touchpoints is more vital than ever. Retailers must make strategic investments that transform digital selling functions to minimise payment friction.

While high-value retail has always demanded greater expectations of convenience and personalisation, studies show increased adoption of a customer centric approach to remote selling. By becoming more digital-optimised, unified and collaborative across all of their customer interactions, retailers are able to lay the groundwork to drive revenue in a market rapidly adapting to the new customer mindset.