Nestled behind Sloane Square in one of London’s most exclusive neighbourhoods, 11 Cadogan Gardens is an elegant and characterful townhouse hotel where rich heritage meets considered design. With 56 individually styled rooms and suites, it offers a refined retreat set beside a private garden that brings a rare sense of calm to the heart of Chelsea.

The team were seeking a seamless integration with their Oracle OPERA PMS that would make it easier to collect payments, reduce manual effort, and automatically post transactions back to reservations and guest accounts, delivering real operational benefits for front office and reservations teams.

After careful selection, Cadogan Gardens choose Prommt’s Oracle Opera integration.

With Prommt now live, 11 Cadogan Gardens now benefit from:

• The ability to send secure payment requests directly from Opera via email, SMS or a shared paylink
• Beautifully designed, brand-aligned payment requests that enhance the guest payment journey
• Full visibility of payment status within the PMS, with automatic updates to guest balance, comments and traces
• A significant reduction in fraud risk and chargebacks

A big welcome to our newest client, Fusion Insurance.

Fusion Insurance is a 100% Irish‑owned company, proudly employing skilled local experts with over 100 years of combined insurance experience.

Based in Swords, Co. Dublin, they serve clients across Ireland as a trusted general broker, specialising in Business, Property, and Vehicle Insurance. With professionalism and care at the core, Fusion ensures every client is well looked after.

By adopting Prommt, Fusion Insurance is enhancing the speed and security of their payment processes, strengthening trust with every transaction.

Williams Jet Tenders – Client Case Study

Urban Hive Milano – Client Case Study in partnership with Adyen

Urban Hive Milano is a boutique hotel located in the heart of Milan, Italy, known for its modern design, exceptional hospitality and commitment to innovation. This Case Study in partnership with Adyen explores how the hotel transformed its payment operations with the help of Prommt’s paylink technology and Adyen’s secure infrastructure.

Before the integration, Urban Hive Milano faced challenges with manual payment processes that slowed down operations and impacted staff efficiency. To solve this, the hotel adopted Prommt’s paylink solution, seamlessly embedded into their OPERA Cloud PMS. This eliminated manual postings and introduced a fully automated, frictionless payment flow.

“The integration of Prommt paylinks directly into our OPERA Cloud PMS has completely transformed the way we manage payments,” says the team at Urban Hive Milano. “We no longer waste time on manual postings. Everything is automated and seamless. The system is incredibly easy to use, saving our team valuable time and providing our guests with a much smoother experience.”

This Case Study in partnership with Adyen highlights how Urban Hive Milano improved payment collection, reduced operational overhead and enhanced the overall guest journey. The solution aligns with the hotel’s brand values of trust, convenience and modernity, while also supporting staff productivity.

With Prommt’s intuitive interface and Adyen’s secure processing, Urban Hive Milano now benefits from a streamlined payment experience that reflects the future of hospitality technology. This Case Study in partnership with Adyen demonstrates how smart payment solutions can drive efficiency and guest satisfaction for forward-thinking hotels.

Customer Success Story

“Prommt solved two problems at once. We offer card payments for lower value transactions, but the majority of our payments are high value and Prommt’s Pay By Bank tool has utterly changed how we operate our payments. At a stroke it removed substantial costs to the business while integrating seamlessly with our new website.”

Paul Clarkin, Finance Director at Wilsons Auctions