Dyno-Rod® has operated in Ireland since 1975 and is the market leader in drain cleaning, with a fleet of over 50 Service Engineers across the country. The company prides itself on offering its customers the professionalism of a national service, with the care and knowledge of local expertise.
With over 50 Engineers delivering services to domestic and business customers 7 days a week, 24 hours a day, the secure and efficient collection and management of customer payments was a challenge for Dyno-Rod. It needed a way that Service Engineers could collect payment from customers as soon as the drainage job was finished and the final price known. A mobile-enabled solution was imperative.
Drivers had to carry cash or wait while a payment was phoned through to head office, which carried the risk of card fraud and chargebacks. They also learned that customers have become more concerned about data security, and are less willing to share card details over the phone. This led MP Moran to seek out Prommt to help them address these challenges.
Dyno-Rod have implemented Prommt across their whole fleet. Each Service Engineer is provided with their own login to the system. Engineers login to the Prommt mobile web application from their own smartphones. When they are finished completing a job they can simply ask the customer for their mobile number or email, enter it into the application and generate a payment request for the correct amount. They can include invoice and docket numbers as custom fields with the request. Customers receive the message and can complete payment immediately by entering their card details on the secure payment form that is generated along with each request. The Service Engineers are alerted after each payment has been successfully received and can view all payments they have requested and received.
Head office managers have administrator-level login enabling them to view all payment activity across the whole system. They can see what payments have been requested and received by each Service Engineer. Managers and call-centre staff can also send payment requests themselves from Prommt, and if required, resend any requests or refund any payments made from the Prommt interface. The statistics dashboard allows managers to see at a glance total payments sent, received or pending for any date range while the detailed transactions view provides them with a full audit trail and enables full reconciliation with bank statements.
Account Manager, Dyno-Rod
Feedback on Prommt has been overwhelmingly positive. Service Engineers find the Prommt mobile web application easy to access and use, while head office staff are very pleased with the level of control they have on all activity and the full audit trail of all payments.
Dyno-Rod’s customers have been very satisfied with the convenience of making payment using Prommt’s dynamic payment forms.
Increased productivity has been noted as Engineers are able to get more jobs done with the time they are saving by using Prommt’s fast payment request wizards on their smartphones.