Grange Builders Providers, a member of the HomeValue group, is a Dublin based builders merchants supplying building materials, tools for hire and other household products. They provide their customers with a free same-day delivery service in the greater Dublin area.
Grange Builders Providers holds business accounts for many of their customers and they also take orders over the phone for one-off deliveries and from regular customers who don’t yet have an account.
They needed to move from a cash-on-delivery to a pre-payment model due to the unacceptable risk of their drivers carrying cash. However their over-the-phone transactions still carried risks, particularly for high value deliveries to remote locations, so a more secure solution was required – one that didn’t get in the way of new sales.
Grange are now using Prommt to secure payment for all of their remote sales. Prommt works seamlessly with their existing card acquirer and allows Grange to continue engaging with customers over the phone. However rather than taking card numbers they now send a simple payment request link to the customer using Prommt’s SMS and email “pay-by-link” facility.
The customer enters their card details on a secure, branded payment form which is linked to their current card acquirer and includes 3D Secure. Grange no longer need to take customer card details – this eliminates their exposure to potential fraud and ensures data protection compliance.
Manager, Grange Builders Providers
Prommt is helping Grange eliminate chargeback fraud whilst its user-friendly interface has been very well received by both staff and customers.
As an increasing proportion of their transactions are processed via Prommt, Grange decided to integrate their CRM system using the Prommt API, which means they now benefit from further automation and operational efficiency..