Hire Here is a tool and equipment hire business located in Dublin. Established in 1972, the family-owned company is now a leading provider of hire services to not only some of the country’s largest contractors and semi-state bodies but also small house builders, DIY enthusiasts and home owners stuck for a piece of equipment to get that garden finished.
In the hire business, there is always a certain degree of risk. Merchants are hiring out very expensive equipment to customers they don’t necessarily know. If a machine is returned late or damaged, recovering costs can be a tiresome task. Furthermore, the risk of outright theft is a constant concern. Paul Greenan of Hire Here wanted a payment solution that would better protect the business in such instances while eliminating the need to manually take credit card details over the phone from prospective clients.
Then, the Covid-19 crisis hit and the need for a remote payment system became even more pressing. He was keen to minimise cash handling so needed to find a contact-free payment solution to limit physical touchpoints and operate safely.
Paul learned about Prommt from another company in the industry and it sounded perfect. He discussed the solution with Mel Cawley from Jpoint whose Easi-Hire management system is used to run their business.
He was delighted to discover that Prommt could be fully integrated with Easi-Hire. The integration was completed quickly and launched in July 2020. Now, the entire Hire Here team has the ability to manage payment requests from right within the system they already know so well.
Prommt gives them the ability to send secure, personalised payment links to collect online payment in advance for new hires. The company also makes use of Prommt’s Autocharge feature to protect against losses associated with late returns, damage or theft.