Established for over 25 years, Toyota Sandyford is an award-winning motor dealership and part of Toyota’s official dealer network. Located in a flagship location just off the M50 in South Dublin and boasting a recently-refurbished showroom and state-of-the-art service centre, Toyota Sandyford has won Dealer of the Year in 2018 and Aftersales Dealer of the Year in 2019.
In 2020, the Toyota Sandyford finance team was looking for a payment solution that would help the After Sales team to take payments for servicing and parts which would normally involve customers calling card information out over the phone or paying in person on a card terminal in-store.
The problem with over-the-phone (OTP) payments was that they create an administrative burden, and with SCA (Strong Customer Authentication) now a must, there were also security and compliance concerns around using this unsecured payment method, in addition to potential exposure to card fraud.
Covid-19 lockdowns and restrictions meant that Toyota Sandyford needed to find an alternative to in-person payments and get customers to pay remotely in advance in a more secure manner.
Prommt was the obvious choice as it allows staff to send instant payment requests from any device via email, text or online message. Each link takes the customer to a 3-D secure payment page embedded on the Toyota Sandyford website.
The Prommt system also provides an easy way to track and manage payments and automate payment reminders.
Prommt comes with full integration with leading payment providers – in this case AIBMS – and integration is also planned with Toyota Sandyford’s Dealer Management System provider Avonbrook, which will make the process even more seamless.